Front of House Manager - Theatre

Theodore Roosevelt Medora Foundation•Medora, ND

23h•Onsite

About The Position

The Front of House Manager is primarily responsible for training, scheduling, and supervising all Medora Musical front-of-house staff. The role ensures excellent customer service and guest safety, and resolves guest problems at the Burning Hills Amphitheatre, Old Town Hall Theatre, and Townsquare Showhall. The manager also coordinates nightly volunteer assignments, supports theatre safety procedures, maintains supplies and equipment, and handles time-sheet verification and submission.

Requirements

Previous theatre front-of-house experience.
Excellent verbal and written communication skills.
Be reliable, ready, and on time for every shift.
Provide outstanding guest service.
Ability to stand and move for extended periods.
Willingness to wear a headset and respond quickly when needed.
Ability to operate a POS system or willingness to learn.
Math skills sufficient to make customer change quickly and accurately.
Fluency in English.

Nice To Haves

Previous guest service experience.
Bilingual ability.

Responsibilities

Schedule and supervise staff for front-of-house positions at the Burning Hills Amphitheatre.
Account for employee hours, verify weekly time-sheet accuracy, and deliver timesheets to accounting in accordance with TRMF policy.
Ensure excellent customer service and guest safety at the Burning Hills Amphitheatre, Old Town Hall Theatre, and Townsquare Showhall.
Coordinate with the Volunteer Programs Director to assign volunteers to nightly duties.
Know the placement of emergency equipment and emergency personnel before each show.
Be familiar with Burning Hills Amphitheatre safety procedures and protocols.
Participate in workplace safety meetings.
Maintain inventory of necessary equipment and supplies.
Train and supervise theatre operations staff and nightly volunteers.
Perform other duties as required.