Front of House Manager

Stix Restaurant•Kansas City, KS

54d•Onsite

About The Position

The Front of House Manager will continue to fulfill the duties of an Assistant Manager. This role involves daily screening of applications, weekly scheduling of interviews for front of house positions, and handling all aspects of front of house interviewing, hiring, and new hire paperwork. The manager will conduct orientations for all new front of house hires and be heavily involved in their training, ensuring trainers follow proper procedures. Responsibilities include evaluating trainee performance, administering training tests, tracking progress, and communicating needs to other managers. The role also focuses on developing existing employees through continued education in areas like menu knowledge, salesmanship, and hospitality. The manager will lead pre-shift meetings, set individual and group goals, and inspire employees through incentives and creative exercises to build morale and a team mentality. Cross-training and promoting employees based on growth are key aspects, as is disciplining employees and holding them accountable to clear expectations and Stix's standards. The manager will create the front of house schedule, manage labor costs, and strategically schedule employees for maximum efficiency. Establishing and updating job duties and daily operations, collaborating with department heads to identify and solve employee issues, and ensuring staff maintain necessary certifications (Responsible Vendor, Food Handler's Cards) are also crucial. Assisting with deliveries when needed is part of the role.

Requirements

Continue to fulfill duties of Assistant Manager.
Screen applications daily.
Schedule interviews for front of house positions weekly.
Handle front of house interviewing, hiring and new hire paperwork.
Conduct orientations with all front of house new hires.
Be heavily involved in training of front of house team members.
Ensure trainers follow proper training procedures.
Evaluate trainees' performance each shift.
Provide guidance and correction in a one-on-one sit down.
Administer training tests each shift.
Track trainees' progress.
Communicate with other managers what each new hire needs to focus on or complete.
Create continued education for to develop existing employees and expand their knowledge and skills in areas like menu knowledge, salesmanship, hospitality, service, etc.
Hold pre-shift meetings with front of house employees.
Lay out the vision for the growth of each department.
Set goals with employees individually and in groups.
Inspire employees to learn and grow with incentives, contests and creative exercises that break up monotony, and build morale and a team mentality.
Cross-train front of house employees.
Encourage employees to learn new positions.
Promote front of house employees and increase responsibilities and compensation as employees grow.
Discipline front of house employees.
Hold employees accountable.
Set clear expectations and easy-to-reference systems for side-work, service, teamwork, etc.
Make sure everyone in each department knows proper policies and procedures and is on the same page.
Hold all employees to Stix's standards.
Discipline and reward according to performance.
Make the front of house schedule.
Manage labor costs.
Strategically schedule and position employees to maximize efficiency and results.
Establish and update job duties and daily operations of each front of house department to fit the needs of the restaurant.
Work with front of house department heads (head servers, bar manager, head host, etc.) to identify employee issues and find solutions.
Work with the Bar manager to teach and maintain Responsible Vendor certifications for staff.
Work with Back of House manager to maintain current Food Handler's Cards for all staff.
Help check in deliveries when needed.

Responsibilities

Screen applications daily and schedule interviews for front of house positions weekly.
Handle front of house interviewing, hiring, and new hire paperwork.
Conduct orientations with all front of house new hires.
Be heavily involved in training of front of house team members and ensure trainers follow proper training procedures.
Evaluate trainees' performance each shift and provide guidance and correction.
Administer training tests each shift and track trainees' progress.
Communicate new hire needs to other managers.
Create continued education for existing employees to develop their knowledge and skills.
Hold pre-shift meetings with front of house employees.
Set goals with employees individually and in groups.
Inspire employees to learn and grow with incentives, contests, and creative exercises.
Cross-train front of house employees and encourage them to learn new positions.
Promote front of house employees and increase responsibilities and compensation as employees grow.
Discipline front of house employees and hold them accountable.
Set clear expectations and easy-to-reference systems for side-work, service, teamwork, etc.
Ensure all employees know proper policies and procedures and are on the same page.
Hold all employees to Stix's standards.
Discipline and reward according to performance.
Make the front of house schedule and manage labor costs.
Strategically schedule and position employees to maximize efficiency and results.
Establish and update job duties and daily operations of each front of house department.
Work with front of house department heads to identify employee issues and find solutions.
Work with the Bar manager to teach and maintain Responsible Vendor certifications for staff.
Work with Back of House manager to maintain current Food Handler's Cards for all staff.
Help check in deliveries when needed.