Chick-fil-A Hospitality Manager

Cooper Connect • Jackson, MS

8h • Onsite

About The Position

Chick-fil-A County Line Road is looking for a Front of House Director who loves developing people, creating exceptional guest experiences, and taking meaningful ownership of a business. This is an exciting season of growth for the restaurant. The team is preparing for a new restaurant location and significant projected growth over the next year, creating an opportunity for a strong leader to help develop the leadership bench, strengthen Front of House operations, and help shape what the business becomes next. The Front of House Director will lead approximately 30–35 Front of House employees through a team of Supervisors and Team Leaders. This is a highly hands-on leadership role for someone who enjoys being in the operation, developing leaders, solving problems, and producing results through a team. The restaurant’s vision is simple: Making Days Brighter, one guest at a time. This leader will play an important role in bringing that vision to life for both guests and team members.

Requirements

• 2+ years of restaurant and leadership experience required
• 3+ years of hospitality and/or service experience required
• Proven experience leading and developing people
• Experience leading through other leaders rather than relying solely on individual execution
• Comfortable taking ownership of a department, team, or meaningful area of a business
• Strong communication, coaching, and relationship-building skills
• Able to thrive in a fast-paced, high-volume operational environment
• Hands-on leadership style; this is not primarily an office-based position
• Strong hospitality mindset with high standards for guest experience
• Collaborative and willing to support other leaders when business needs change
• Energized by growth, change, and the opportunity to build something
• Available to work approximately 40–45 hours per week
• Available to work at least one night per week
• Open availability outside of essential personal responsibilities

Nice To Haves

• Chick-fil-A leadership experience is very strongly preferred

Responsibilities

• Take ownership of Front of House hospitality and customer experience across Drive-Thru, Carry-Out, Dine-In, Third-Party Delivery, and Catering Pickup
• Lead, coach, and develop Front of House Supervisors, Team Leaders, and Team Members
• Develop Team Members into Team Leaders and Team Leaders into Supervisors
• Create results through people by equipping leaders to confidently own their areas
• Coach hospitality, speed of service, cleanliness, operational excellence, and second-mile service
• Lead and support restaurant operations as a hands-on member of the Director Team
• Manage the Front of House schedule and help ensure appropriate staffing for business needs
• Use operational and customer experience metrics to identify opportunities and improve performance
• Communicate vision, expectations, and goals clearly throughout the Front of House team
• Partner collaboratively with other Directors while maintaining strong ownership of the Front of House
• Help prepare the team and leadership structure for significant business growth
• Build a culture where employees feel known, supported, developed, and challenged to grow

Benefits

• Employer-paid Health, Dental, and Vision insurance
• 2 weeks accrued PTO
• 401(k) plan being developed: 3% employer 401(k) match
• Additional voluntary benefits available for enrollment at employee expense
• One 2-hour protected personal development block each week
• Five-day work week (Sundays off plus one additional day off each week)
• Tuition Discounts at Over 100 Colleges
• Overtime Available
• Excellent Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed