Retail - Full Time Front End Supervisor

TJX•Auburn Hills, MI

5h•Onsite

About The Position

The Front End Supervisor is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The supervisor leads by example, engages with customers, and helps maintain a clean and organized store while modeling outstanding customer service. The role includes training and mentoring Associates on front-end principles and personalized customer service, coordinating register coverage and breaks, addressing customer concerns, and ensuring tasks are completed according to the store plan. The supervisor communicates priorities and progress with management and Associates, partners with management on training needs, supports credit and loyalty programs, and contributes to shrink reduction and workplace safety. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage and interact with customers, maintain a clean and organized store, and model outstanding customer service.
Promote a positive internal and external customer experience and a culture of honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer service while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize work as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.