FRONT END/DEPT LEADER

The Kroger Co.•Staunton, VA

About The Position

The Front End/Dept Leader directs and supervises the functions, duties, and activities of the Front-end department. The role is responsible for executing departmental best practices, goals, and established standards; achieving sales and profit goals; and monitoring quality assurance standards. The leader supports an outstanding customer experience by providing exceptional service and maintaining a safe, clean, welcoming environment. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Retail or customer service experience.
Front-end experience.

Nice To Haves

High school diploma or equivalent.
Front-end supervisor experience.
Management experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward company and store goals.
Create a welcoming customer environment by answering questions about products and the store, maintaining product knowledge, and offering suggestions.
Maintain records and paperwork required for company and federal compliance, including anti-money laundering requirements.
Monitor and control departmental supply expenses and other expenses; manage cash control, sales, cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan, create and execute sales promotions with store management, and implement the department’s promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and report discrepancies.
Ensure department associates meet company training standards and remain compliant.
Follow food safety regulations and guidelines; reinforce safety programs, follow procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively; and act with honesty and integrity when handling customer and business information.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, people with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.