Front End/Dept Leader

Kroger•Colorado Springs, CO

About The Position

The Front End/Dept Leader directs and supervises all functions, duties, and activities for the Front-end department. The role helps deliver an outstanding customer experience by promoting exceptional service and maintaining a safe, clean, and welcoming environment. The leader is accountable for department performance, sales and profit goals, established best practices, quality assurance standards, and compliance with company policies and applicable laws. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Retail or customer service experience.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Front-end experience.
Front-end Supervisor experience.
Management experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates, communicate company and department information, and encourage teamwork toward company and store goals.
Create a welcoming customer environment, answer questions about products, maintain product knowledge, and make product suggestions.
Maintain records and paperwork required for company and federal compliance, including anti-money laundering requirements.
Monitor and control department supply expenses and other expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management, implement the department’s promotional plan, and stay current on present, future, seasonal, and special advertisements.
Monitor inventory and stocking conditions and note discrepancies.
Ensure department associates meet company training standards.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.