FRONT END/DEPT LEADER

The Kroger Co.•Colorado Springs, CO

About The Position

The Front End/Dept Leader directs and supervises the functions and activities of the Front-end department. The role is responsible for delivering an outstanding customer experience, maintaining a safe and clean environment, achieving department performance goals and best practices, and driving sales and profit goals while monitoring quality assurance standards. The leader is expected to demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role oversees department operations, associate scheduling and development, cash and sales records, department expenses, inventory awareness, promotional plans, and financial performance. It also includes coaching and reviewing direct reports, ensuring associates meet training standards, complying with food safety and other applicable requirements, and addressing customer, employee, safety, and operational issues. The position may involve direct interaction with minors, people with special needs, and older adults.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Retail or customer service experience.
Front-end experience.

Nice To Haves

High school diploma or equivalent.
Front-end Supervisor experience.
Management experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make suggestions about them.
Maintain records and paperwork required for company and federal compliance, including Anti-money Laundering.
Monitor and control department supply expenses and other expenses.
Manage cash control, sales and cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions with store management and implement the department’s period promotional plan.
Stay current on present, future, seasonal, and special advertisements.
Maintain awareness of inventory and stocking conditions and note discrepancies.
Ensure department associates are current and compliant with company training standards.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.

Benefits

Healthcare coverage, including medical, dental, vision, and prescription coverage, subject to plan terms and eligibility.
Flexible scheduling in full- and part-time roles.
Paid time off, including holiday and sick pay based on eligibility and length of service.
Free counseling through the Employee Assistance Program.
Free, confidential financial tools and coaching through Goldman Sachs Ayco.
Associate discounts on purchases, including food, travel, and technology.
Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
Training programs and career pathways.
Retirement benefits, including participation in a 401(k) plan subject to eligibility requirements.
Paid time off such as vacation, sick leave, and parental leave.
Mental and emotional support resources through the Employee Assistance Program.
Group term life insurance for eligible associates.
Eligibility for an annual bonus based on company performance.
College scholarships and educational leave of absence, depending on criteria and eligibility.
Internal training and development resources.