Front End/Bookkeeper

Kroger•Richmond, VA

11d

About The Position

The Front End/Bookkeeper helps create an outstanding customer experience through exceptional service and a safe, clean environment. The role supports the company’s Customer 1st strategy, encourages associates to provide excellent service, and verifies, balances, and reports information related to sales, paper and cash assets, and associated documents. The position also supports store administration, payroll timekeeping, and customer and associate communications while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The job requires working cooperatively in a fast-paced, sometimes stressful environment; managing conflict reasonably and cooperatively; handling customer and business information with honesty and integrity; and following directions while seeking assistance as needed. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers and answer questions about products sold throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions to the Store Manager or Division Cash Management Office in a timely manner according to company policy.
Maintain Kronos and daily timekeeping records, and finalize the store’s weekly payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages in accordance with company policy.
Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and related services, where applicable.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Adhere to applicable local, state, and federal laws and company guidelines.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.