FRONT END/BOOKKEEPER

The Kroger Co.•Parker, CO

About The Position

The Front End/Bookkeeper creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the company’s Customer 1st strategy, encourages excellent service among associates, and verifies, balances, and reports sales, paper and cash assets, and related documents. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role handles daily cash and paper assets, deposits, sales and cash reporting, timekeeping, and payroll finalization. It also assists management with administrative duties, communicates with customers and associates, follows company policies for financial and store services, and supports safety, teamwork, and compliance with applicable laws and guidelines.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers and answer questions about products sold throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions to the Store Manager or Division Cash Management Office in a timely manner according to company policy.
Maintain Kronos and timekeeping daily and finalize the store’s weekly payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages according to company policy.
Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and related services, where applicable.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.