Front End/Bookkeeper

Kroger•Midlothian, VA

About The Position

Create an outstanding customer experience through exceptional service and help establish and maintain a safe, clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Verify, balance, and report information regarding sales, paper and cash assets, and related documents. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. This role supports store operations by handling cash and paper assets, preparing deposits and sales reports, maintaining timekeeping and payroll records, assisting management with administrative duties, and communicating with customers and associates. The position also supports safety, compliance, teamwork, and customer service throughout the store.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions to the Store Manager or Division Cash Management Office in a timely manner according to company policy.
Maintain Kronos and timekeeping records daily and finalize the store's weekly payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages in accordance with company policy.
Follow established policies and procedures, where applicable, for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and related services.
Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Adhere to all local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.