FRONT END/BOOKKEEPER
About The Position
The Front End/Bookkeeper creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the Customer 1st strategy, promotes excellent service among associates, and verifies, balances, and reports information related to sales, paper and cash assets, and associated documents. The employee demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position handles daily cash and paper asset balancing, deposits, sales and cash reporting, and store timekeeping and weekly payroll. It also provides administrative and customer support, follows procedures for specified financial and customer services, and reinforces safety, legal, and company requirements. The role requires cooperative work in a fast-paced environment and may involve interacting directly with minors, individuals with special needs, and older adults.
Requirements
- Ability to handle stressful situations.
- Effective communication skills.
- Ability to use a 10-key adding machine by touch.
- Knowledge of basic math, including counting, addition, and subtraction.
Nice To Haves
- Bookkeeping or clerical experience.
- Customer service experience.
- Ability to speak, read, and/or write in a second language.
Responsibilities
- Promote trust and respect among associates.
- Create a welcoming environment for customers and answer questions about products sold throughout the store.
- Count and balance daily cash and paper assets.
- Prepare cash and check deposits.
- Prepare daily and weekly sales and cash reports.
- Report sales and register transactions promptly to the Store Manager or Division Cash Management Office according to company policy.
- Maintain Kronos and timekeeping daily and finalize store weekly payroll.
- Assist the management team with administrative duties.
- Answer phones and communicate with store associates and customers.
- Post daily cash shortages and overages in accordance with company policy.
- Follow established policies and procedures, where applicable, for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and related services.
- Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
- Notify management of customer or employee accidents.
- Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
- Collaborate with team members to encourage teamwork.
- Adhere to local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act with honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
