Front End/Bookkeeper

Kroger

14h

About The Position

The Front End/Bookkeeper creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the Customer 1st strategy and encourages associates to provide excellent customer service. It verifies, balances, and reports information related to sales, paper and cash assets, and associated documents while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Ability to use a 10-key adding machine by touch.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.

Nice To Haves

Bookkeeping or clerical experience.
Customer service experience.
A second language, spoken, read, and/or written.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customers' questions about products sold throughout the store.
Count and balance daily cash and paper assets.
Prepare cash and check deposits.
Prepare daily and weekly sales and cash reports.
Report sales and register transactions to the Store Manager or Division Cash Management Office promptly and according to company policy.
Maintain Kronos and timekeeping records daily and finalize weekly store payroll.
Assist the management team with administrative duties.
Answer phones and communicate with store associates and customers.
Post daily cash shortages and overages according to company policy.
Follow applicable policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and related services.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with team members to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.