Front End/Asst Dept Leader

Kroger•Englewood, CO

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in meeting sales and profit goals and monitoring quality assurance standards. Assist in directing and supervising Front-end department functions, duties, and activities, and support day-to-day operations. Help execute departmental best practices, goals, and standards while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing cash control, sales, cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Assist with creating and executing budgets and labor schedules in partnership with store management.
Assist in developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines, ensure proper temperatures in cases and coolers, and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.