FRONT END/ASST DEPT LEADER

The Kroger Co.•South Lyon, MI

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitoring established quality assurance standards. Assist in directing and supervising Front-end department functions, duties, and activities, and support day-to-day operations. Help execute department best practices, goals, and standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing cash control, sales and cash items, and store records.
Manage scheduling of Front-end associates to provide adequate department coverage.
Assist store management with preparing store and department budgets, profit and loss reviews, and taking appropriate action on financial reports.
Assist in creating and executing budgets and labor schedules in partnership with store management.
Assist with developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Display a positive attitude.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.