About The Position
The Front End/Asst Dept Leader assists the department manager in directing and supervising Front-end department activities, supporting daily operations, and executing department best practices, goals, and standards. The role helps achieve sales and profit goals, monitors quality assurance standards, and contributes to an outstanding customer experience in a safe, clean environment. The employee is expected to demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.
Requirements
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Retail or customer service experience.
Nice To Haves
- High school diploma or equivalent.
- Management experience.
- Ability to speak, read, and/or write in a second language.
Responsibilities
- Promote trust and respect among associates and encourage teamwork.
- Create a welcoming customer experience by answering questions about products sold in the department and throughout the store.
- Maintain knowledge of department products and answer questions or make product suggestions.
- Assist with monitoring and controlling department supply expenses.
- Assist with managing cash control, sales, cash items, and store records.
- Manage scheduling of Front-end associates to provide adequate department coverage.
- Assist store management with preparing store and department budgets, profit and loss reviews, and appropriate action on financial reports.
- Assist with creating budgets and scheduling labor in partnership with store management.
- Assist in developing and implementing department action plans to achieve desired results.
- Stay current with present, future, seasonal, and special advertisements.
- Follow food safety regulations and guidelines, including maintaining proper case and cooler temperatures and temperature logs.
- Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
- Notify management of customer or employee accidents.
- Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
- Follow local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
- Handle customer and business information honestly and with integrity.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
