FRONT END/ASST DEPT LEADER

The Kroger Co.•Evergreen, CO

About The Position

The Front End/Assistant Department Leader assists the department manager with directing and supervising Front-end functions, duties, and activities, while supporting day-to-day operations and the execution of department best practices, goals, and standards. The role helps achieve department sales and profit goals, monitors quality assurance standards, and assists with budgets, labor scheduling, financial reporting, and department action plans. The position focuses on creating an outstanding customer experience and maintaining a safe, clean, welcoming environment. The leader supports associates, encourages teamwork, promotes the company’s values of respect, honesty, integrity, diversity, inclusion, and safety, and ensures compliance with applicable laws, company guidelines, and food-safety requirements.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and encourage teamwork among Front-end associates.
Create a welcoming customer environment by answering questions about products and making suggestions based on product knowledge.
Assist with monitoring and controlling department supply expenses.
Assist with management of cash control, sales, cash items, and store records.
Schedule Front-end associates to provide adequate department coverage.
Assist store management with preparing store and department budgets, profit-and-loss reviews, and actions based on financial reports.
Assist with creating and executing budgets and labor schedules in partnership with store management.
Assist in developing and implementing department action plans to achieve desired results.
Maintain a positive attitude and stay current with current, future, seasonal, and special advertisements.
Follow food-safety regulations and guidelines, including maintaining proper temperatures in cases and coolers and maintaining temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager about repairs.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.