FRONT END/ASST DEPT LEADER

The Kroger Co.•Johns Creek, GA

About The Position

The Front End/Assistant Department Leader supports the department manager in achieving sales and profit goals and monitoring quality assurance standards. This role assists in directing and supervising Front-end department functions and activities, supporting day-to-day operations, and executing department best practices, goals, and standards. The position is responsible for helping create an outstanding customer experience and maintaining a safe, clean environment that encourages customers to return. The employee is expected to demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and respond to questions or make suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing store cash control, sales and cash items, and records.
Manage scheduling of Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget, profit and loss reviews, and taking appropriate action based on financial reports.
Assist with creating and executing budgets and labor schedules in partnership with store management.
Assist in developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Display a positive attitude.
Stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.