FRONT END/ASST DEPT LEADER

The Kroger Co.•Goodyear, AZ

12d

About The Position

The Front End/Assistant Department Leader helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end department functions and activities. It supports day-to-day Front-end operations and helps execute the department’s best practices, goals, and standards. The position demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing cash control, sales and cash items, and store records.
Manage scheduling of Front-end associates to provide adequate department coverage.
Assist store management with preparing store and department budgets, profit and loss reviews, and appropriate actions based on financial reports.
Assist with creating and executing budgets and labor schedules in partnership with store management.
Assist in developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Display a positive attitude.
Stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines; ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.