Front End Associate

THE TURNIP TRUCK•Nashville, TN

2d•Onsite

About The Position

Under the general direction of the Manager on Duty, the Front End Associate facilitates the shift, handles returns and point-of-sale issues, monitors customer traffic, and calls for additional cashiers as necessary. The role provides customer service in person and over the phone, processes returns and product exchanges according to company policy, and supports the front-end team by following organizational standards and procedures. The position requires courteous, prompt service and respectful communication with customers and employees. The associate follows management direction, adapts to changing tasks and guidelines, maintains productivity, and works toward department goals. The job description notes that listed duties and requirements are representative rather than exhaustive and may be revised as business needs change.

Requirements

One year of cashiering and customer service experience.
Strong understanding of front-end point-of-sale and computer systems, with the ability to troubleshoot problems.
Ability to read and interpret documents such as the Turnip Truck employee handbook.
Ability to prioritize tasks, multitask, and maintain focus.
Ability to communicate politely and effectively with customers and employees.

Nice To Haves

Interest in natural foods.

Responsibilities

Greet customers and provide friendly, prompt service while serving as a role model for staff.
Answer phones, provide excellent phone service, and route and filter calls to the appropriate departments.
Follow company service standards, policies, procedures, dress code, and uniform requirements.
Resolve customer conflicts respectfully and promptly, seeking assistance from supervisors when needed.
Check the communication log and Turnip Truck email throughout each shift.
Arrive on time for scheduled shifts, accept direction, and complete delegated tasks.
Adapt to new guidelines and tasks, maintain confidentiality, and perform work consistently at an acceptable rate.
Organize tasks efficiently, prioritize work, maintain focus, and support department goals and expected results.
Respond promptly and respectfully to customer service needs in person and over the phone.
Process returns and product exchanges in accordance with company policy.
Handle returns and point-of-sale issues, monitor customer traffic, and call for more cashiers as needed.