Front Desk

Altitude Trampoline Park•Rochester, NY

6d•Onsite

About The Position

Front desk team members handle all stages of guest experiences, provide important information to guests, fulfill guest requests and help resolve issues. The front desk is the hub of all guest activity and daily responsibilities. The Front Desk reports directly to the Manager of Altitude Trampoline Park. Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park's philosophy Communicate and enforce all park regulations and jumping rules in a personable and professional manner Attend scheduled staff meetings Accurately book, change and cancel jump appointments Operates Point of Sale (POS) system including verifying customer waivers & sales transactions Acknowledge and greet everyone who enters and leaves the facility Provide detailed descriptions of the park, birthday packages, services, facility feature sand hours of operation Utilize park computer with skill and proficiently Maintaining a clean work environment Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available Maintain positive guest experience by using our SMILES philosophy Handle guest's questions and concerns professionally and courteously Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction Developability to work without constant direct supervision and remain at assigned post for extended periods of time Communicate to management any and all occurrences involving staff or guests in the park that require attention Follow safety and incident reporting guidelines Provides or performs other services or duties as required by management

Requirements

Must be 16 years of age and have Working Papers
Ability to communicate effectively
Professional, "Altitude" attitude and work
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment
Computer skills
Weekend availability is required
Background check will be required before hiring

Responsibilities

Handle all stages of guest experiences
Provide important information to guests
Fulfill guest requests
Help resolve issues
Represent Altitude Trampoline Park by maintaining a professional attitude and appearance
Communicate and enforce all park regulations and jumping rules in a personable and professional manner
Attend scheduled staff meetings
Accurately book, change and cancel jump appointments
Operate Point of Sale (POS) system including verifying customer waivers & sales transactions
Acknowledge and greet everyone who enters and leaves the facility
Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation
Utilize park computer with skill and proficiency
Maintain a clean work environment
Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available
Maintain positive guest experience by using our SMILES philosophy
Handle guest's questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
Communicate to management any and all occurrences involving staff or guests in the park that require attention
Follow safety and incident reporting guidelines
Provides or performs other services or duties as required by management