Front Desk

HealthCARE Express•De Queen, AR

3d•Onsite

About The Position

Our D.O.F.I.s are often the first people our patients interact with, making this role an important part of both the patient experience and the day-to-day flow of the clinic. We're looking for someone who can provide excellent customer service while staying organized and professional in a busy clinical environment.

Requirements

Strong organizational skills
Effective communication
Exceptional customer service
Ability to maintain strict confidentiality
Familiarity with clinical office operations
Familiarity with basic computer systems

Nice To Haves

Friendly
Dependable
Organized
Knack for making people feel welcome

Responsibilities

Greet patients, verify patient information, and provide assistance as needed.
Answer incoming phone calls courteously and promptly.
Keep clinic forms stocked and available.
Maintain accurate payment records for patient accounts.
Scan patient information.
Verify insurance coverage.
Protect patient confidentiality in accordance with HIPAA requirements.
Address patient concerns in a timely and professional manner.
Communicate effectively with both patients and medical staff.
Be comfortable with cross-training opportunities and occasionally assisting with responsibilities outside the usual scope of the position when needed to help move our organization's mission forward.