Front Desk

KW Property Management Careers•Naples, FL

About The Position

The Front Desk employee welcomes guests, monitors access to the community, supports resident and unit-owner communications, and helps maintain the security and orderly operation of the property. The role follows all check-in procedures, maintains key control, reports rule violations and property or maintenance concerns, and responds to emergencies in coordination with management and emergency services. The work is indoors, with frequent sitting and standing and a low-to-moderate noise level. Workdays and hours are determined by the property and may change to meet business needs. No travel is expected. The employee reports directly to the department supervisor and/or the Association Manager of the community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KW Property Management & Consulting is a drug-free workplace and an equal opportunity employer.

Requirements

High school diploma or GED.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
At least six months of related experience and/or training.
Ability to detect auditory and/or visual emergency alarms.
Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions and procedures.
Ability to occasionally sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.

Nice To Haves

Some college preferred.
Bilingual English/Spanish preferred, but not required.
Previous work experience in the hospitality industry highly preferred.

Responsibilities

Greet guests in a standing upright position and provide high-quality customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other people to help protect the premises and prevent theft.
Follow all check-in policies and procedures without exception.
Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
Use proper phone etiquette and communicate clearly and professionally on calls to and from residents.
Report observed violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property; report damage, theft, and found articles to supervisors.
Maintain the key-control system and ensure all keys are locked and accounted for.
Be familiar with fire-alarm system operations and report incidents to management.
Contact police or fire departments in emergencies, including fires or unauthorized persons on the premises.
Follow emergency-response policies and procedures and coordinate with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports about daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.