Front Desk

Dave & Buster's Inc.•Sevierville, TN

7d•$7 - $17

About The Position

The Front Desk position ensures Guests have a positive and welcoming first impression of Dave & Buster’s. Front Desk Team Members guide Guests through retail, game rental, and dining experiences, helping create an enjoyable environment through friendly service and effective communication. The role includes greeting and assisting Guests, coordinating front-door flow and wait times, handling transactions and “To Go” orders, supporting table turnover, and maintaining a clean, stocked, and organized Front Desk and Host station. Team Members also communicate concerns to Managers and assist coworkers as needed.

Requirements

Must be at least 16 years of age.
Must be friendly and able to smile frequently.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must calmly respond to dissatisfied Guests and bring issues to the Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, and professional appearance.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must frequently reach, bend, and stoop.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be available to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Deliver a positive Guest experience through welcoming service and assistance with food, drinks, games, retail, and dining.
Greet Guests upon arrival with a positive attitude and enthusiasm, and bid them farewell when they leave.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action when appropriate, and suggest alternatives.
Prepare for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including menus and other supplies.
Identify areas needing improvement and discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain cooperative working relationships with other Team Members and assist them as needed or as business dictates.
Notify the Manager when a Guest appears unhappy.
Support table turnover by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to promote fairness and balance in dining areas.
Manage the flow of Guests from the front doors, assist with their needs, and direct them as appropriate.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware to Guests as they are seated.
Calculate bill transactions accurately and promptly.
Greet and assist Guests efficiently while processing transactions.
Reconcile monies from assigned banks.
Process “To Go” order transactions and ensure order accuracy.
Sell merchandise from the Front Desk, if applicable.