Front Desk

Legendary Dogs (Dogtopia)•Portland, OR

106d•$21 - $24•Onsite

About The Position

Dogtopia, a leader in dog daycare, boarding, and spa services, is seeking energetic, organized, and business-minded individuals to serve as the first point of contact as Canine Concierge. This is a part-time position with immediate openings. Candidates must love dogs and be proactive in their development. Successful candidates may bring their dog to work after training.

Requirements

Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with upselling
A self-starting individual with VERY STRONG organizational skills
Sets the example for the team on the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards.

Nice To Haves

Can bring their dog to work upon successful completion of training

Responsibilities

Selling daycare enrollments
Leading tours of our facility
Booking Meet & Greet appointments on the phone
Making phone calls to leads
Following-up with Pet Parents and Dogs via phone and text
Posting to Instagram and Facebook
Using computer software including MS Office, iOS and more
Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms
Cleaning
Managing a POS system
Greeting EVERYONE that walks into Dogtopia!
Understanding Dogtopia’s Noble Cause
Understanding our Dogtopia-isms
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
Inventory management of office supplies.
Communicates behavior modification plans to pet parents and any behavior challenges.
Maintains a neat and organized Front Desk team and area at all times.
Answering Phones, emails and questions from Pet Parents
Strive for high customer review ratings!
Work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.