FD OEF Front Desk

OCALA EYE PA•Wildwood, FL

4d•Onsite

About The Position

The Front Desk individual welcomes patients to the practice and treats them professionally and courteously. The role checks patients in and out, collects and posts payments, reviews patient charts for required information and signatures, and enters new-patient information into the computer. It also handles end-of-day charge and payment reporting, balancing, and report submission, and assists other front-office personnel as needed.

Requirements

High school diploma or equivalent.
At least two years of experience in a medical practice.
Excellent customer service and communication skills.
Ability to work as a team member.
Ability to manage multiple tasks simultaneously.
Motivation to succeed.
Empathetic personality and attention to patients’ needs and concerns.
Strong organization and attention to detail.
Respectful treatment of patients and co-workers.

Responsibilities

Welcome patients and check them in, tracking patients in the reception area and communicating with them as needed.
Review chart information to verify that required information is complete and signatures have been obtained.
Scan patients’ insurance cards and photo identification; collect required authorizations or referrals and assist patients in obtaining missing items.
Enter new-patient demographic information into the computer and place charts in the appropriate physician or technician bin.
Record patient arrival times and help ensure patients are seen on time.
Check patients out by reviewing encounter forms for required codes and information, requesting missing information from the clinic technician, and posting charges.
Collect and post copayments, coinsurance, and patient balances; print itemized receipts and schedule return appointments as indicated.
Run the EMR Manual Pending Charges report, accept pending encounter charges, and verify there are no duplicate charges.
Run the Missing Encounter report, investigate missing encounters, and post charges to them.
Run the PQRI Reporting Tool and correct discrepancies with assistance from the clinical technician or Clinic Coordinator.
Run the Pt Minder report and note reasons no follow-up appointment was made for listed patients.
Total daily charges and monies collected by payment type, then reconcile totals against the Daily Charges and Daily Payments reports.
Batch the Daily Payments report with collected monies and send it to the billing office for reconciliation and deposit.
Submit the Missing Encounter, PQRI, and Pt Minder reports to the Clinic Coordinator for review.
Perform other duties as required and assist other front-office personnel as needed.