Front Desk

Vocational Instruction Project•New York, NY

About The Position

The Front Desk position is responsible for managing incoming calls, scheduling appointments, checking in patients, handling confidential documents, collecting payments, and maintaining office supplies and equipment. This role requires adherence to all regulations, maintaining good working relationships, and attending meetings and trainings. The position also involves performing other duties as assigned by the Program Director.

Requirements

High School Diploma or General Equivalency Diploma
Knowledge of behavioral health services/addiction treatment
Minimum 2 years work related experience
Strong communication, interpersonal, and organizational skills
Must be able to read, write, and speak English

Nice To Haves

Ability to speak, read, and write Spanish

Responsibilities

Answer all incoming calls and manage department voicemail system
Call patients to confirm their appointment for the next day
Schedule and monitor all appointments for new admissions in eCW
Reschedule “No-Show” appointments for medical and mental health providers
Cancel and reschedule all appointments when providers call out
Check-in each patient, review, and update demographic information including insurance and structured data
Monitor waiting area and wait times for patients
Scan charts for new admissions into appropriate folder in eCW
Scan outgoing/incoming confidential documents including outreach letters and discharge paperwork
Collect copayments and issue receipts
Distribute and maintain metro card bank
Monitor inventory, order office supplies, and maintain office equipment in operating condition
Adhere to all regulations including agency, state and federal
Maintain good working relationships with staff, patients, and visitors
Attend meetings and trainings as directed by Program Director
Perform other duties as assigned by Program Director