J-1 Front Desk Trainee

Davidson Hospitality Group•Islamorada, FL

3d•Onsite

About The Position

The Front Desk Trainee welcomes guests and helps create a positive first impression at Amara Cay Resort, an oceanfront property in the Florida Keys. The role focuses on delivering exceptional customer service and supporting a smooth, memorable guest experience. Trainees handle check-ins and check-outs, respond to guest inquiries, resolve concerns professionally, and provide information about local attractions, dining, and resort amenities. They also coordinate with other departments, keep the front desk clean and organized, and accurately process cash and credit card transactions.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Outstanding organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond to guest inquiries and resolve issues or complaints professionally and empathetically.
Recommend and provide information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to support seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.