Front Desk Team Member - Copperas Cove

Gold's Gym•Copperas Cove, TX

About The Position

The Front Desk Team Member warmly greets and directs members, guests, and staff entering the gym and helps control access to the front door and retail area. As the club’s initial point of contact, this role creates a welcoming atmosphere and memorable guest experience while responding to member requests and questions about gym operations and policies. The position performs front-desk, administrative, membership, retail, and facility-support duties as directed by the Gym General Manager and/or Member Experience Manager. Duties include checking in members and guests, assisting with membership sales and account changes, processing sales, supporting class registration, maintaining the front desk and inventory, and reporting safety, maintenance, or member incidents.

Responsibilities

Greet members and guests promptly and create a friendly, positive arrival and departure experience.
Provide security and control at the facility’s front door and retail area.
Check members into the gym using proper procedures and monitor check-ins for delinquent accounts, notifying Gym Management as needed.
Register guests using proper procedures and direct guests and appointments to the appropriate personal trainer promptly and professionally.
Answer calls professionally using the gym phone system, take appropriate messages, and follow up with management on telephone inquiries.
Respond promptly to member requests, inquiries, and concerns.
Maintain a neat appearance and wear the required uniform and nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales and help maintain stocked cooler and retail inventory.
Attend staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log reported maintenance concerns and follow and report safety concerns.
Notify management of gym or member incidents requiring incident reports.
Work scheduled shifts and follow company attendance policies.
Perform other reasonable assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walkthroughs.
Assist with membership sales and sign up members using a kiosk or computer.
Assign barcodes to new members, take member photos, and schedule complimentary personal training sessions.
Handle member account changes, including payment-method changes, freezes, cancellations, and manual agreements.
Assist with receiving orders and checking in retail and concession products.
Assist members with registering for and checking in to classes through the app.
Perform other duties as assigned.