Front Desk Supervisor - Homewood Suites by Hilton Daytona Beach Speedway-Airport

Shaner Hotels • Daytona Beach, FL

4d

About The Position

Homewood Suites by Hilton Daytona Beach Speedway–Airport is seeking an enthusiastic, dependable, and guest-focused Front Desk Supervisor. This hands-on leadership role oversees daily front office operations, supports and develops the front desk team, and helps ensure guests receive a welcoming and reliable experience. The supervisor works scheduled front desk shifts while balancing supervisory, operational, and administrative responsibilities.

The position includes leading front desk service and staffing, supporting guest satisfaction and service recovery, maintaining accurate reservations and financial transactions, completing administrative reports, overseeing supplies, and coordinating with other hotel departments and leadership. The full-time primary schedule is 3:00 PM to 11:00 PM, with weekend and holiday availability required based on business needs.

Requirements

• Previous hotel front desk experience.
• Strong customer service and guest relations skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to resolve guest concerns and handle challenging situations professionally.
• Dependable, detail-oriented, and committed to maintaining high standards.
• Ability to work independently, make sound decisions, and take initiative.
• Availability to work evenings, weekends, and holidays.
• Professionalism, integrity, and a positive attitude.
• Ability to hold oneself and others accountable to established expectations.
• Enjoys coaching and helping team members develop their skills.
• Ability to communicate clearly and handle challenges confidently and professionally.
• Initiative to improve the guest experience and daily operations.
• Passion for hospitality and creating memorable guest experiences.

Nice To Haves

• Previous hotel supervisory or team leadership experience.
• Experience with Hilton or another major hotel brand.
• Familiarity with hotel property management systems and front office procedures.
• Experience with employee scheduling, training, and administrative responsibilities.
• Knowledge of hotel loyalty programs and guest satisfaction initiatives.

Responsibilities

• Oversee daily front desk operations and ensure efficient, professional, and consistent service.
• Assist with guest check-ins, check-outs, reservations, and guest requests while leading by example.
• Prepare and maintain weekly front desk schedules to ensure appropriate staffing coverage.
• Train, coach, mentor, and support front desk associates; monitor performance and reinforce hotel policies, procedures, and brand standards.
• Assist with interviewing, onboarding, training, and evaluating front desk team members.
• Promote a positive work environment based on teamwork, respect, and accountability.
• Communicate operational updates and participate in hotel leadership meetings as needed.
• Respond to guest concerns and complaints professionally and empathetically, with a commitment to service recovery.
• Monitor guest feedback and identify opportunities to improve guest satisfaction.
• Support guest loyalty initiatives, recognition of loyalty program members, and guest engagement programs.
• Ensure accuracy in reservations, billing, payment processing, and financial transactions.
• Assist with room inventory, group reservations, and special guest requests.
• Complete administrative reports and maintain accurate operational records.
• Oversee front desk inventory, supplies, and ordering.
• Ensure compliance with company policies, financial procedures, and brand standards.
• Identify opportunities to improve operational efficiency and front desk processes.
• Maintain effective communication between the front desk and other hotel departments.
• Work with hotel leadership to address operational challenges and support hotel goals.
• Ensure guest information, service requests, and operational updates are communicated accurately.
• Foster a supportive environment where team members can ask questions, share ideas, and take ownership of responsibilities.
• Work scheduled front desk shifts while fulfilling supervisory and administrative responsibilities.
• Work weekends and holidays based on business needs.

Benefits

• The company describes a welcoming environment for guests and team members.
• Associates are supported and their contributions recognized.
• Opportunities for professional growth are offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed