Front Desk Supervisor - Homewood Suites by Hilton Daytona Beach Speedway-Airport
About The Position
The Front Desk Supervisor oversees daily front desk operations at Homewood Suites by Hilton Daytona Beach Speedway-Airport, ensuring efficient, professional, and consistent service. The supervisor actively supports guest check-ins, check-outs, reservations, and requests while leading, scheduling, training, coaching, mentoring, and evaluating front desk associates. The role reinforces hotel policies, procedures, and brand standards, fosters a positive team environment, and communicates operational updates with hotel leadership. The position ensures exceptional guest service throughout each stay, responds to concerns and complaints with empathy and professionalism, monitors guest feedback, supports loyalty-member recognition, and promotes guest engagement initiatives. Administrative and operational duties include maintaining accuracy in reservations, billing, payment processing, and financial transactions; supporting room inventory, group reservations, and special requests; completing reports; maintaining records and supplies; and identifying process improvements. The supervisor coordinates communication between the front desk and other departments and supports hotel goals. This is a full-time position with a primary schedule of 3:00 PM to 11:00 PM. Scheduled front desk shifts are combined with supervisory and administrative responsibilities. Weekend and holiday availability is required based on business needs.
Requirements
- Previous hotel front desk experience.
- Strong customer service and guest relations skills.
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Ability to resolve guest concerns and handle challenging situations professionally.
- Dependable, detail-oriented, and committed to maintaining high standards.
- Ability to work independently, make sound decisions, and take initiative.
- Flexibility and availability to work evenings, weekends, and holidays based on business needs.
Nice To Haves
- Previous hotel supervisory or team leadership experience.
- Experience with Hilton or another major hotel brand.
- Familiarity with hotel property management systems and front office procedures.
- Experience with employee scheduling, training, and administrative responsibilities.
- Knowledge of hotel loyalty programs and guest satisfaction initiatives.
Responsibilities
- Oversee daily front desk operations to ensure efficient, professional, and consistent service.
- Assist with guest check-ins, check-outs, reservations, and guest requests.
- Prepare and maintain weekly front desk schedules to ensure appropriate staffing coverage.
- Train, coach, mentor, and support front desk associates.
- Monitor employee performance and reinforce hotel policies, procedures, and brand standards.
- Assist with interviewing, onboarding, training, and evaluating front desk team members.
- Promote a positive and professional work environment built on teamwork, respect, and accountability.
- Communicate operational updates and participate in hotel leadership meetings as needed.
- Ensure guests receive exceptional service throughout their stay.
- Respond to guest concerns and complaints professionally and empathetically, with a commitment to service recovery.
- Monitor guest feedback and identify opportunities to improve guest satisfaction.
- Support guest loyalty initiatives and ensure consistent recognition of loyalty program members.
- Champion guest engagement programs and encourage proactive anticipation of guest needs.
- Ensure accuracy in guest reservations, billing, payment processing, and financial transactions.
- Assist with managing room inventory, group reservations, and special guest requests.
- Complete assigned administrative reports and maintain accurate operational records.
- Oversee front desk inventory, supplies, and ordering.
- Ensure compliance with company policies, financial procedures, and brand standards.
- Identify opportunities to improve operational efficiency and front desk processes.
- Maintain effective communication between the front desk and other hotel departments.
- Work with hotel leadership to address operational challenges and support hotel goals.
- Ensure guest information, service requests, and operational updates are communicated accurately.
- Foster an environment where team members can ask questions, share ideas, and take ownership of their responsibilities.
- Work scheduled front desk shifts while fulfilling supervisory and administrative responsibilities.
Benefits
- Professional growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
