Front Desk Supervisor $23.00 per hour - Fremont Marriott

Remington Hospitality • Fremont, CA

1d • Onsite

About The Position

The Front Desk Supervisor oversees front office staffing and operations, including supervising, training, and scheduling front desk agents, front office supervisors, guest service aides and bell staff, concierge staff, and PBX operators. The supervisor understands the duties of front office staff and can perform them as needed. The role also involves operating the MICROS system and managing daily and less frequent transactions, reviewing AM and PM discrepancy reports, coordinating guest-room and maintenance needs with Housekeeping and Engineering, and promptly processing guest requests. The supervisor greets and assists guests, handles check-in and check-out, answers questions, and responds professionally to guest needs.

Requirements

• Ability to work calmly with high-demand situations and upset guests.
• High work ethic and self-initiative.
• Ability to work varying schedules, potentially including nights, weekends, and holidays.
• Ability to work as part of a team focused on providing great guest experiences.
• Ability to work in a standard office environment, including prolonged sitting and computer use for 6–8 hours a day.
• Occasional standing and walking; frequent fine motor skills and use of hands and fingers for typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Ensure appropriate front office staffing, including interviewing, hiring, supervising, training, and scheduling front office staff.
• Understand front office staff roles and duties and be able to perform them as needed.
• Operate the front office MICROS system and accurately manage daily and infrequent transactions.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering about guest rooms, guest requests, and maintenance needs; route guest requests to the appropriate departments.
• Greet and communicate cordially with guests; check guests in and out promptly and professionally, answer questions, and assist with their needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed