Front Desk Supervisor (3:00PM-11:30PM)

Associa•Miami, FL

23h

About The Position

The Front Desk Supervisor provides front-desk and concierge services, welcomes and directs residents, guests, invitees, and service providers, and supports a safe and secure building environment. The role monitors emergency response and electronic security control systems, controls building access, responds to emergencies, maintains accurate logs and records, and resolves and follows up on complaints and issues. The supervisor may also perform other duties assigned by the on-site property manager. The successful candidate demonstrates strong customer service, communication, time-management, and interpersonal skills; is detail-oriented and able to multitask; and maintains an approachable and friendly attitude. The position requires punctuality, good attendance, and reliable transportation. It involves prolonged standing or sitting, navigating the property, handling packages, and the ability to work extended hours and weekends when project requirements call for it.

Requirements

Minimum of 2 years of Front Desk/Concierge experience.
High school diploma or equivalency preferred.
Intermediate or better computer skills, including Microsoft Word and Excel.
Effective written and verbal communication skills in English; the posting also identifies Spanish as a plus and says multiple-language fluency is desirable.
Strong customer service, communication, and interpersonal skills.
Ability to respond to emergencies in a timely manner.
Ability to work extended hours and weekends based on project requirements.
Ability to lift 30–50 lbs; remain standing or sitting for long periods; handle, finger, grasp, lift, and reach for objects and packages; communicate and exchange information orally and in writing; navigate the property as required; and complete required forms.
Punctuality, a good attendance record, and reliable transportation to work.

Nice To Haves

Spanish language ability; multiple-language fluency is desirable.
High school diploma or equivalency.

Responsibilities

Demonstrate excellent customer service, communication, and time-management skills.
Monitor the Emergency Response System.
Greet and direct residents, guests, and invitees; check guests and service providers in and out.
Monitor and control electronic security control systems.
Respond to emergency situations in a timely and efficient manner.
Monitor and control access to the building.
Maintain daily logs, records, and forms accurately, and complete required forms.
Resolve and follow up on complaints and issues.
Maintain a safe and secure environment throughout the building and property.
Follow safety procedures and maintain a safe work environment.
Perform other duties as assigned by the on-site property manager or as required.