Front Desk Supervisor

Baker's Cay Resort • Key Largo, FL

1d • Onsite

About The Position

Baker's Cay Resort in Key Largo, Florida, is seeking a Front Desk Supervisor to lead front desk operations and team members in delivering exceptional guest service. The role supports smooth check-in, check-out, and guest services while creating memorable experiences for resort guests. The supervisor handles guest inquiries and concerns, trains new staff, ensures accurate reservations and billing, works with other departments to address guest issues, and maintains an organized front desk while following hotel policies and procedures.

Requirements

• Prior cash handling experience.
• High school graduate or GED equivalent.
• Ability to communicate effectively with the public and other team members.
• Fluent in reading, writing, and speaking English.
• Six months of front desk experience.
• Strong computer skills.
• Flexible schedule, including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally and efficiently.
• Train and onboard new front desk staff members.
• Ensure guest reservations and billing information are accurate and complete.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED