Front Desk Supervisor - Embassy Suites Las Vegas

BMI Hospitality Management • Las Vegas, NV

7d • Onsite

About The Position

The Embassy Suites Las Vegas is hiring a Front Desk Supervisor to provide guest service and support front-office operations. The role includes greeting guests, managing check-ins and check-outs, responding to guest requests, handling account transactions, and assigning duties to Guest Service Representatives. The supervisor also trains front-office staff as directed by management and monitors performance for compliance with franchise standards, hotel policies, and operating procedures. The schedule may include morning or night shifts, weekends, and holidays.

Requirements

• Some supervisory experience.
• Some customer-service experience; hotel experience is preferred.
• Must be outgoing and friendly.
• Must be able to stand for extended periods.
• Must be flexible to work mornings or nights, including weekends and holidays.

Nice To Haves

• Customer-service experience in a hotel setting.

Responsibilities

• Provide exceptional guest service to hotel guests.
• Train front-office staff as directed by management.
• Assign duties to Guest Service Representatives and observe their performance to ensure adherence to franchise standards, hotel policies, and established operating procedures.
• Greet guests and check them into and out of the hotel.
• Handle guest requests and concerns professionally and courteously.
• Manage guest accounts by posting charges and accurately handling cash and credit-card transactions.
• Answer phones.

Benefits

• Medical, dental, and vision coverage after the qualification period.
• Competitive performance bonuses, with potential earnings of up to $700 monthly.
• Employee discounts at Hilton Hotels worldwide.
• 401(k) with matching after the qualification period.
• Vacation time accrued based on hours worked.
• Free parking.
• Overtime pay for holidays worked.
• Ten holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed