Hotel Guest Service Representative - Embassy Suites Las Vegas

BMI Hospitality Management • Las Vegas, NV

1d

About The Position

The Guest Service Representative at Embassy Suites by Hilton Las Vegas greets arriving guests and completes standard check-in procedures using manual and computerized methods. The role provides courteous assistance with inquiries, reservations, directions, and local activities, and records front desk financial transactions. The representative stays informed about hotel and area functions to respond knowledgeably to guest questions and concerns, maintains a friendly and courteous demeanor, and contributes to department communications and hotel performance. The position also includes following safety and sanitation procedures and reporting suspicious activity to management. Other duties may be assigned, requested, or deemed necessary by management.

Requirements

• Strong computer skills, including Microsoft Office.
• Ability to type 40 or more words per minute.
• Ability to learn new web applications.
• Strong work ethic.
• Ability to stand for extended periods of time.
• Ability to lift up to 20 lbs.
• Must be able to work weekends and holidays.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Greet arriving guests and complete standard check-in procedures using manual and computerized methods.
• Answer inquiries courteously and accept reservations in person, by email, and by telephone.
• Help guests with directions and information about area activities.
• Control and record financial transactions at the front desk.
• Stay informed about in-house and area functions to respond to guest questions and concerns in a timely, knowledgeable manner.
• Maintain a friendly, cheerful, and courteous demeanor.
• Contribute to and maintain department information and communication sources, including department and front desk log books.
• Assist other associates and departments to support the overall performance of the department and hotel.
• Follow safety and sanitation procedures and report suspicious activity to management.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Medical, dental, and vision offered after qualification period.
• Competitive performance bonuses, with potential for up to $700 monthly.
• 401k with match offered after qualification period.
• Employee discounts at Hilton Hotels worldwide.
• Paid Sick Leave.
• Vacation time accrued based on hours worked.
• 10 holidays per year.
• Free parking.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed