Front Desk Supervisor - Embassy Suites Las Vegas

BMI Hospitality Management • Las Vegas, NV

1d

About The Position

The Front Desk Supervisor at Embassy Suites Las Vegas provides exceptional guest service and supports the front office team. The supervisor trains front office staff as directed by Management, assigns duties to Guest Service Representatives, and observes their performance to ensure compliance with franchise standards, hotel policies, and established operating procedures. The role also involves greeting and checking guests in and out, responding professionally and courteously to guest requests and concerns, managing guest accounts and transactions, and answering phones. Scheduling must be flexible and may include morning or night shifts, weekends, and holidays.

Requirements

• Be able to stand for extended periods of time.
• Be outgoing and friendly.
• Have some supervisory experience.
• Have some customer service experience; hotel experience is preferred.

Nice To Haves

• Customer service experience in a hotel setting.

Responsibilities

• Provide exceptional guest service to hotel guests.
• Train front office staff as directed by Management.
• Assign duties to Guest Service Representatives and observe their performance to ensure adherence to franchise standards, hotel policies, and established operating procedures.
• Greet guests and check them into and out of the hotel.
• Handle guest requests and concerns professionally and courteously.
• Manage guest accounts by posting charges and accurately handling cash and credit card transactions.
• Answer phones.

Benefits

• Medical, dental, and vision coverage after the qualification period.
• Performance bonuses with potential earnings of up to $700 monthly.
• Employee discounts at Hilton Hotels worldwide.
• 401(k) with employer match after the qualification period.
• Vacation time accrued based on hours worked.
• Free parking.
• Overtime pay for holidays worked; ten holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed