Front Desk Supervisor - Embassy Suites Mt. Pleasant Charleston Harbor

Waldorf Astoria Kuwait • Mount Pleasant, SC

1d

About The Position

The Front Desk Supervisor leads daily front office operations at Embassy Suites Mt. Pleasant Charleston Harbor. The role supervises front office team members and supports smooth check-ins, check-outs, and guest service delivery. It also coordinates day-to-day staffing and tasks, provides training and feedback, handles guest concerns, and monitors lobby traffic to keep service efficient. Hilton emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency as qualities for success in the role.

Requirements

• A passion for hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership skills and the ability to inspire others.
• A belief in teamwork.
• Ownership and accountability.
• Urgency and discipline in responding to situations.

Responsibilities

• Supervise front office team members and ensure they perform front office procedures, including smooth check-ins, check-outs, and guest service delivery.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor lobby traffic and adjust team coverage in real time to maintain service efficiency.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program allowing eligible Team Members to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including coverage for medical, dental, and vision needs.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed