Front Desk Supervisor - The Eddy Taproom & Hotel

The Eddy Taproom & Hotel•Golden, CO

1d•$20 - $22•Onsite

About The Position

The Front Desk Supervisor provides exceptional service to internal and external guests and helps lead, guide, and support the front desk team in guest service, training, scheduling, and performance management. The role supports successful day-to-day operations, often serves as guests’ first point of contact, and helps create a memorable first impression. The supervisor ensures procedures meet department and property standards and serves as an ambassador for the property. The position coordinates with guest-impact teams to support a smooth guest experience from arrival through departure. It requires thorough knowledge of hotel services, room inventory and rates, promotions, expected arrivals and departures, and group activities so guest inquiries can be handled promptly and accurately. The supervisor also supports staffing, departmental initiatives, policy compliance, team development, and guest satisfaction. The position is at The Eddy Taproom & Hotel. The posting lists pay of $20.00 to $22.00 per hour and says it will expire on 11/31/2026 or when the position is filled.

Requirements

High school diploma or GED, or two to three years of related experience and/or training, or an equivalent combination of education and experience.
Ability to understand, speak, read, and write basic English.
Ability to communicate effectively and provide directions clearly, concisely, and professionally in verbal and written form.
Ability to perform basic arithmetic.
Must be available to work varied shifts and flexible schedules.
Ability to lift and carry items, including parcels and packages.
Ability to stand upright without moving about and to walk short distances.
Ability to reach with hands and arms at or below shoulder level.
Ability to enter text or data using a traditional keyboard.
Ability to extend the arms with hands higher than the head, with elbows bent or extended.

Nice To Haves

At least one year of supervisory experience in a high-volume setting.
Previous hospitality experience in a Four Diamond quality organization.
Previous experience with Windows, Office, and property management systems.

Responsibilities

Coordinate and communicate with guest-impact teams through daily pre-shift meetings to support a smooth arrival-to-departure experience.
Maintain expert knowledge of hotel features and services, operating hours, room types and rates, packages and promotions, house count, expected arrivals and departures, room availability, and in-house group activities.
Promote and track departmental and organizational initiatives, including upsell programs and the CoralTree Delivers Program; ensure front desk agents complete required end-of-shift checklist items.
Execute departmental and hotel policies and procedures, including relocation, safe deposit boxes, card-signature audits, key control, billing, cashiering, safety, and lost-and-found procedures.
Maintain a calm, organized approach in stressful situations.
Respond to internal and external guest needs with care and urgency, following up promptly to support guest satisfaction.
Ensure sufficient staffing to meet daily business demands.
Maintain confidentiality of guest information and secure pertinent hotel data according to protocol.
Build and maintain positive relationships with team members across departments through communication and regular face-to-face interaction.
Assist management with recruiting, hiring, training, supporting, and managing new and existing team members.