Front Desk Supervisor - $1000 Sign-On Bonus - AC Hotel by Marriott Minneapolis Downtown

Sage Hospitality • Minneapolis, MN

21d • $22 - $22 • Onsite

About The Position

The AC Hotel by Marriott Minneapolis Downtown is seeking a full-time Front Desk Agent to join their team. This role requires a creative spirit to bring the AC Marriott brand to life, which is known for its Spanish roots, European soul, and global mindset. The hotel is a timelessly modern lifestyle brand located in downtown Minneapolis, connected to the skyway system. The Front Desk Agent will supervise front office staff, ensuring efficient operations and excellent customer service. They will respond professionally to guest inquiries and provide accurate information and services.

Requirements

• High school education or equivalent experience.
• 1 or more full years employment experience in a related position with this company or other organization(s).
• Requires understanding of all hotel front office procedures.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to communicate information and hotel services to management and guests.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Nice To Haves

• Second language may be required.

Responsibilities

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Benefits

• $1000 sign-on bonus ($250 after 30 days, $250 after 90 days, $500 on one-year anniversary)
• Medical insurance with employer covering up to 70% of premiums with wellness credit
• Dental insurance with employer contribution towards premiums
• Vision insurance
• 401(k) program with up to 4% employer match
• Health savings accounts with up to $1000 company contribution
• Health, Dependent and Commuter flexible spending accounts
• Company paid Basic Life and AD&D insurance coverage
• Option to enroll in supplemental life insurance
• Short-term and long-term disability insurance coverage
• Pet Insurance
• Accidental Insurance
• Critical Insurance
• Hospital Indemnity Insurance
• WINFertility guidance for those enrolled in Sage medical plan
• Calm Health Application Subscription
• Employee assistance program
• Paid time off for vacation, sick time, and holidays
• Tuition Reimbursement of up to $2,000 per calendar year
• Great discounts on Hotels, Restaurants, and much more
• Employee Referral Bonus Program (Up to $1,000 per referral)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED