Front Desk Agent | AC Hotel Downtown San Jose

Columbia Hospitality•San Jose, CA

1d•Onsite

About The Position

AC Hotel San Jose Downtown is seeking a Front Desk Agent to efficiently handle check-in and check-out processes, manage guest issues, and provide excellent customer service. This role requires proficiency with the property management system, PBX, and radio paging systems. The agent will also be responsible for establishing credit, issuing room keys, familiarizing guests with the property, and making reservations on behalf of guests. The hotel is committed to an inclusive environment and selects qualified individuals who embrace their service philosophy and values.

Requirements

Strong written and verbal communication skills required
Open availability, including nights/overnights/weekends/holidays required

Nice To Haves

Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.

Responsibilities

Efficiently handle the check-in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and Radio paging system according to procedures.
Establish appropriate credit at time of guest check-in; issue room keys and familiarize guests with the services and areas of the property.
Manage guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
Conduct adequate follow-up with both guest and fellow team members.
Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.