Front Desk Agent | AC Hotel Downtown San Jose

Columbia Hospitality•San Jose, CA

4d•$31•Onsite

About The Position

The Front Desk Agent is responsible for efficiently handling check-in and check-out processes, managing guest issues, and providing reservation assistance. This role requires proficiency with the property management system and PBX/Radio paging systems. The agent will establish credit, issue room keys, and familiarize guests with hotel services. Effective conflict resolution and follow-up with guests and team members are key aspects of this position.

Requirements

Strong written and verbal communication skills required
Open availability, including nights/overnights/weekends/holidays required

Nice To Haves

Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.

Responsibilities

Efficiently handle check-in and check-out processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and Radio paging system according to procedures.
Establish appropriate credit at the time of guest check-in; issue room keys and familiarize guests with the services and areas of the property.
Manage guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Use discretion and professionalism in resolving guest conflicts and use good judgment to consult with management if assistance or follow-up is needed.
Conduct adequate follow-up with both guest and fellow team members.
Make restaurant, transportation, activity, or entertainment reservations on behalf of the guest.