Front Desk Supervisor, The Sheraton

Delaware North • Nashua, NH

2d • Onsite

About The Position

Delaware North Gaming is seeking full-time Hotel Front Desk Supervisors to join our team at the Sheraton Hotel in Nashua, New Hampshire. As a Front Desk Supervisor, you will be responsible for overseeing front desk operations and delivering exceptional service to our guests. If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Requirements

• Must be 21 years of age or older
• At least 2 years' experience in hospitality
• Computer literate in MS Office programs
• Must be fluent in the English language, both spoken and written
• Available to work nights and weekends

Nice To Haves

• front desk experience is preferred
• some experience with property management systems is preferred
• Prior supervisory experience preferred
• No college degree required

Responsibilities

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team members' job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Coordinate with the housekeeping department

Benefits

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• health, dental, and vision insurance
• 401(k) with company match
• paid vacation days and holidays
• paid parental bonding leave
• employee assistance program
• tuition and/or professional certification reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed