Marriott Minneapolis Northwest - Front Desk Supervisor

Aimbridge Hospitality•Brooklyn Park, MN

4d•Onsite

About The Position

The Front Desk Supervisor is responsible for leading the front desk team and ensuring exceptional guest service at all times. This position assists with daily front office operations, supports team members, and makes decisions to resolve guest concerns efficiently while maintaining hotel standards. As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Requirements

High School diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Must have a valid driver’s license.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Nice To Haves

College coursework in a related field helpful.
Previous supervisory experience preferred.

Responsibilities

Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
Handle reservations, VIP requests, and ensure every guest feels like a star.
Track logs, manage messages and packages, and ensure every detail is handled with professionalism and speed.
Stay informed on rates, packages, and promotions to help boost room revenue.
Build a strong, communicative team and train new associates.
Tackle guest concerns or workplace hiccups with confidence and creativity, while keeping safety and standards front and center.