Front Desk Supervisor - World Golf Village

Pet Paradise•St. Augustine, FL

13d

About The Position

Pet Paradise is hiring a Front Desk Supervisor at its World Golf Village location. The supervisor directly leads, trains, and coaches Front Desk Associates according to company standards and assists the management team with employee training, work assignments, coaching, and performance reviews. The role also supports front desk operations, including guest check-ins and check-outs, phone calls, customer service issues, and lobby cleanliness. The supervisor helps team members complete required learning courses and training guides, and reports potential hazards or behavioral problems to management. The position involves substantial physical work, including handling pets, walking, cleaning, and suite maintenance. Pet Paradise provides pet day camp and boarding services alongside grooming, veterinary care, and other pet services. The company describes opportunities for career development through leadership, dog training, and grooming academies. Employees may bring their dogs to work and can access various pet-care and employee benefits, with some benefits dependent on full-time status.

Requirements

High school diploma or GED, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Two or more years in a customer service role is highly preferred.
Prior supervisory experience is highly preferred.
Strong organizational, cash management, and sales skills.
Comfort leading by example and managing tasks hands-on.
Comfort around dogs of all sizes and ability to lift up to 60 pounds.
Exceptional communication and interpersonal skills.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.
Valid driver's license and ability to pass a criminal background check.

Nice To Haves

Two or more years in a customer service role.
Prior supervisory experience.

Responsibilities

Directly supervise Front Desk Associates by leading, training, and coaching them according to company standards, policies, and guidelines.
Assist the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews.
Report and document potential hazards or behavioral problems involving guests or employees to the management team.
Assist with front desk functions as needed, including processing check-ins and check-outs, answering incoming calls, deescalating customer service issues, and maintaining lobby cleanliness during operating hours.
Help new and existing team members complete required LMS courses and training guides.
Perform additional duties as required by the management team.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, which offers hands-on leadership training and opportunities for Supervisor and Assistant Manager roles companywide.
Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp; employees may bring their dog to work.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for both full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.