Front Desk Supervisor - NonExempt
About The Position
The Front Desk Supervisor coordinates Front Office activities and supervises staff performing receptionist functions, including checking patients in and out. The supervisor performs these duties personally or through subordinates, with minimal supervision, in a timely and accurate manner, and with courtesy and compassion for patients. Check-in responsibilities include directing patients, salespeople, and visitors; greeting patients and answering questions; assisting with medical history and information forms; updating demographic and insurance information; confirming insurance eligibility; entering and retrieving data; preparing encounter forms and patient information for clinical staff; maintaining patient records; and reviewing, organizing, and filing medical records. Check-out responsibilities include preparing charts and encounter forms for the next day’s clinics; verifying demographic and insurance information; entering and retrieving data; determining and collecting patient payments; posting payments and issuing receipts; scheduling return appointments; balancing physician charges and payments; closing the credit card machine; and submitting balanced reports and monies for deposit. The posting notes that the front desk staff are now closing and taking their own deposits to the bank. The role also adjusts errors, resolves complaints, recommends policies and performance standards, follows practice policies and procedures, maintains patient and financial confidentiality, and adheres to safety policies while supporting high-quality service. Other duties may be performed as necessary or in the organization’s best interest.
Requirements
- At least two years of work experience in a medical office.
- At least one year of supervisory experience.
Responsibilities
- Coordinate Front Office activities and supervise staff performing receptionist functions.
- Perform, assist with, and oversee patient check-in and check-out duties.
- Direct visitors and greet patients; answer questions and provide assistance.
- Help new patients complete medical history and information forms and update returning patients’ demographic and insurance information.
- Confirm patients’ insurance eligibility and copy pertinent information.
- Enter and retrieve information in the computer, type correspondence and reports, and generate encounter forms.
- Compile visit information, including referrals, and distribute it to clinical staff.
- Prepare patient folders and medical charts; review records for completeness, organize them, and file them in designated areas.
- Prepare charts and encounter forms for the next day’s clinics.
- Verify demographic and insurance information at checkout and determine patient payments due.
- Collect payments, post them to patients’ financial records, and generate receipts.
- Schedule return appointments and provide appointment cards.
- Balance charges and payments for each physician and monies; close the credit card machine; submit balanced reports and monies for deposit.
- Close and take deposits to the bank, as noted in the posting.
- Adjust errors and resolve complaints.
- Recommend establishing or revising policies and recommend performance standards.
- Comply with practice policies and procedures; maintain patient and financial confidentiality; and adhere to safety policies.
- Perform duties reliably, punctually, accurately, promptly, and courteously, with compassion for patients.
- Perform other duties as necessary or in the organization’s best interest.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
