Front Desk Supervisor - The Eddy Taproom & Hotel
CoralTree Hospitality•Golden, CO
•Onsite
About The Position
The Front Desk Supervisor at The Eddy Taproom & Hotel provides exceptional service to internal and external guests and supports the front desk team through leadership, guidance, and assistance with guest service, training, scheduling, and performance management. The role contributes to successful day-to-day operations and often serves as guests’ first point of contact, creating a memorable first impression. The supervisor ensures procedures meet department and property standards and acts as an ambassador for the property.
Requirements
- High school diploma or GED, or two to three years of related experience and/or training, or an equivalent combination of education and experience.
- Ability to understand, speak, read, and write basic English.
- Ability to communicate and provide directions clearly, concisely, and professionally, verbally and in writing.
- Ability to compute basic arithmetic.
- Availability to work varied shifts and flexible schedules.
- Ability to lift and carry items such as parcels and packages.
- Ability to stand and walk short distances.
- Ability to reach with hands and arms at or below shoulder level.
- Ability to enter text or data using a traditional keyboard.
- Ability to extend the arms with hands higher than the head.
Nice To Haves
- At least one year of supervisory experience in a high-volume setting.
- Previous hospitality experience in a Four Diamond quality organization.
- Previous experience with Windows, Office, and property management systems.
Responsibilities
- Coordinate and communicate with team members in high guest-impact areas through daily pre-shift meetings to support a smooth guest experience from arrival through departure.
- Maintain expert knowledge of hotel features and services, operating hours, room types and rates, packages and promotions, occupancy and arrivals/departures, room availability, and in-house group activities to respond to guest inquiries accurately.
- Promote and track departmental and organizational initiatives, including upsell programs and the CoralTree Delivers Program.
- Ensure front desk agents complete required end-of-shift checklist items.
- Maintain and execute departmental and hotel policies, including relocation, safe deposit box, card-signature auditing, key control, billing, cashiering, safety, and lost-and-found procedures.
- Maintain a calm and organized approach in stressful situations.
- Respond to internal and external guest needs with care and urgency and follow up promptly to support guest satisfaction.
- Ensure staffing is sufficient to meet daily business demands.
- Protect confidential guest information and hotel data according to proper protocols.
- Build and maintain positive relationships with team members across departments through communication and regular face-to-face interaction.
- Assist management with recruiting, hiring, training, supporting, and managing new and existing team members.
Benefits
- Group medical, dental, vision, life, and disability benefits.
- Pre-tax healthcare and dependent care reimbursement plan.
- Employee assistance program.
- Paid time off and sick time.
- 401(k) plan with company match.
- Team member free room night program.
- Colorado Family and Medical Leave Insurance Program (FAMLI).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
