Welcome Crew

Hatfield Rally House • North Hatfield, MA

11d

About The Position

As Front Desk Staff, you’ll be the first point of contact for members and guests. You’ll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. The role is suited to friendly, reliable, and somewhat tech-savvy team players who are passionate about sports, fitness, and excellent service.

Requirements

• Customer service or front desk experience preferred.
• Comfortable with computers, reservation systems, and payment processing.
• Strong communication and problem-solving skills.
• Friendly, team-oriented, and dependable.
• Ability to multitask in a busy environment.
• Must be able to work flexible hours, including evenings and weekends.
• Must be 18 years or older.
• Must be or become TIPS certified to work after 5pm; the employer can help with certification.

Nice To Haves

• Experience in a sports or recreation environment.
• Knowledge of tennis or pickleball.
• Current TIPS certification.
• CPR/First Aid certification, or willingness to get certified.

Responsibilities

• Greet and check in members and guests in a friendly, professional manner.
• Answer phones, respond to emails, and provide information about programs, bookings, and memberships.
• Assist with court reservations, event sign-ups, and POS transactions.
• Keep the front desk and lobby area clean and organized.
• Open or close the facility depending on shift assignment.
• Monitor activity and enforce facility rules and safety policies.
• Support staff and coaches during events, clinics, and tournaments.
• Assist with basic administrative duties as assigned.
• Make sure locker rooms and bathrooms are clean and picked up; major cleaning responsibilities are not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed