Front Desk Staff (PT) - Great Western Power Company

Touchstone Climbing • Oakland, CA

29d • Onsite

About The Position

Touchstone is seeking enthusiastic and friendly Front Desk Staff for Great Western Power Company. The front desk crew serves as the first point of contact for members and guests, welcoming climbers, sharing information, supporting smooth gym operations, and helping foster a supportive and inclusive community. This is a part-time position of no more than 30 hours per week, with a preferred schedule of 2–3 days per week and required evening and weekend availability. Starting pay is $20.00 per hour. Individual compensation decisions may depend on factors including facility location and type, membership volume, experience, and job or position tenure.

Requirements

• Flexible availability, including evenings and weekends.
• Passion for climbing and knowledge of climbing terminology and safety practices.
• Ability to remain friendly and calm while addressing customer needs in a variety of situations.
• Self-directed and motivated, with initiative to complete needed tasks.
• Comfort and proficiency working with computers and point-of-sale systems.
• Ability to multitask and work efficiently in a fast-paced environment.

Nice To Haves

• Customer service, service industry, or office management experience.
• Current CPR and First Aid certification.
• Interest in future opportunities to work with communities and classes.

Responsibilities

• Ensure visitors complete required waivers, check in, and follow gym policies.
• Welcome visitors, answer calls, and respond to emails at the front desk.
• Process memberships and online transactions.
• Manage calendar reservations.
• Resolve customer service challenges, respond to feedback, and handle issues professionally.
• Sell merchandise and climbing gear in the retail shop.
• Help ensure climbing and gym safety standards are met, providing guidance professionally when needed.
• Maintain a clean gym and complete cleaning tasks.
• Support team members and contribute to a positive team environment.

Benefits

• Medical Flexible Spending Account with pre-tax contributions for medical expenses.
• Paid vacation and sick leave.
• Free membership with access to all Touchstone facilities.
• Flexible work schedule.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed