Shift Supervisor (FT) - Great Western Power Company

Touchstone Climbing • Oakland, CA

9d • $24 - $26

About The Position

Great Western Power Co. is seeking a Shift Supervisor to perform day-to-day front desk duties and handle elevated customer service needs, including complex membership issues and non-routine inquiries. The role manages front-of-house operations and supports social media, incident reporting, facilities needs, staff training and assessments, and other location-specific duties.

The Shift Supervisor sets standards for front desk service, coordinates staff and daily operations, supports retail and inventory, conducts facility walkthroughs, and teaches climbing classes. The role also supports climbing events and programs, manages event bookings and logistics, and works with management on staffing, training, performance, incidents, and facility needs. Schedules are set in advance by management, with staff potentially asked to cover events or shifts as needed.

Requirements

• Strong customer service and communication skills.
• Ability to teach and engage groups of varying ages and abilities.
• Attention to detail and self-motivation.
• Comfort with computers and POS systems.
• CPR/First Aid certification or willingness to obtain it; training is provided.
• Ability to lift 30–50 lbs and remain on your feet for extended shifts.
• Regular availability during peak hours, including evenings and weekends.

Nice To Haves

• Knowledge of climbing techniques and belay systems; training is provided if needed.
• Ability to confidently assess and uphold lead climbing safety standards.
• Prior leadership experience.

Responsibilities

• Perform regular front desk duties and lead staff by example.
• Ensure staff respond promptly and professionally to emails and tickets.
• Process complex memberships, address unique inquiries, and report anomalies or issues to management or the member services team.
• Ensure operations staff complete side work and additional tasks in a timely manner.
• Ensure scheduled coaches, instructors, and desk staff arrive on time, wear appropriate attire, and take required breaks.
• Support retail operations by receiving inventory, reporting discrepancies, re-merchandising displays, and recommending products.
• Assist with ordering food and beverage, office supplies, janitorial products, and other supplies.
• Keep staff on task and working efficiently as a team.
• Debrief the team on the day’s events and create a collaborative game plan.
• Delegate tasks based on check-in volume and scheduling anomalies.
• Conduct facility walkthroughs to ensure cleanliness, order, and safety.
• Be available to cover call-outs or coordinate coverage.
• Teach climbing classes, including Intro to Climbing and Intro to Bouldering.
• Train new staff on front desk procedures, climbing safety, and introductory class instruction.
• Process incident and accident reports, review incident reports, and escalate them to management when needed.
• Staff climbing events, including group ICCs, group bouldering events, and community outreach programs.
• Manage bookings for gym events, youth programs, private lessons, climbing clinics and classes, affinity meetups, and other activities.
• Coordinate setup and cleanup for special events and assist with member communications leading up to events.
• Provide day-to-day support for club and camp coaches.
• Attend regular management check-ins to discuss staff performance, challenges, operational issues, facility needs, and incidents.
• Create and manage social media content.
• Participate in interview panels and hiring for desk and coaching candidates.
• Conduct new-hire training.
• Provide feedback to or discipline desk, coaching, and fitness staff, redirecting behavior when needed.
• Coordinate time off with other shift leads to ensure seven-day-per-week team coverage.

Benefits

• Health insurance, including two Kaiser Permanente plan options.
• Dental insurance.
• Vision plan.
• Medical Flexible Spending Account with pre-tax contributions.
• Access to Modern Health and Calm mental health services.
• 401(k) retirement plan with employer match available.
• Paid vacation and sick leave.
• Free gym membership at all Touchstone facilities for the employee and a +1 membership for a partner, family member, or friend.
• Unlimited guest passes for accompanied non-member gym entry.
• Gear discounts at company gyms and industry pro deals.
• Flexible work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed