Front Desk Staff (PT) - Mission Cliffs

Touchstone Climbing • San Francisco, CA

33d • Onsite

About The Position

Touchstone is seeking enthusiastic and friendly Front Desk Staff for Mission Cliffs. Front Desk Staff are the first point of contact for members and guests, helping create a welcoming, supportive, and inclusive climbing community. This part-time position is limited to no more than 30 hours per week and is based at Mission Cliffs in San Francisco, California.

The role involves welcoming visitors, managing check-ins and transactions, supporting customer service and retail activities, maintaining a clean facility, and helping uphold climbing and gym safety standards. Additional opportunities to work with communities and classes may become available for interested employees.

Requirements

• Flexible availability, including evenings and weekends.
• Passion for climbing and knowledge of climbing terminology and safety practices.
• Ability to remain friendly and calm while managing customer needs in a variety of situations.
• Self-directed and motivated, with willingness to act on tasks that need to be done.
• Comfort and proficiency working with computers and point-of-sale systems.
• Ability to multitask and work efficiently in a fast-paced environment.

Nice To Haves

• Customer service, service industry, or office management experience.
• Current CPR and First Aid certification.

Responsibilities

• Ensure visitors complete required waivers, check in, and follow gym policies.
• Welcome visitors, answer phone calls, and respond to emails at the front desk.
• Process memberships and online transactions.
• Manage calendar reservations.
• Address customer service challenges and feedback, resolving issues professionally.
• Sell merchandise and climbing gear in the retail shop.
• Help ensure climbing and gym safety standards are met, providing guidance professionally when needed.
• Maintain a clean gym and complete cleaning tasks.
• Support other team members and contribute to a positive team environment.

Benefits

• Medical flexible spending account with pre-tax contributions for medical expenses.
• Paid time off, including vacation and sick leave.
• Free gym membership with access to all Touchstone facilities.
• Flexible work schedule.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed